Refund & Cancellation Policy

This policy applies to stays at 46 Elite Enclave, Nashik booked directly with us. For Raahi, Assagao, cancellation terms are shared in writing when we confirm your stay. Bookings made through a third-party platform (such as Airbnb or Booking.com) follow that platform’s cancellation policy.

Your refund depends on how far ahead of check-in you cancel:

Refunds are calculated on the total booking amount.

Contact us with the guest name, property and dates of your booking:

• Email: [email protected]
• Phone: +91 99679 20065 (9:00 am to 9:00 pm IST, daily)

We confirm every cancellation in writing within 24 hours, including any refund due.

4.1 Timeline: Approved refunds are processed within 7 to 10 business days of the cancellation being confirmed.

4.2 Method: Refunds are paid back to the original payment method where possible.

4.3 Bank processing: After we send a refund, your bank or payment provider may take a further 5 to 7 business days to credit it. This is outside our control.

4.4 Third-party charges: Any fees charged by payment providers are not refundable.

4.5 Failed refunds: If a refund fails (for example because an account was closed), contact us and we will arrange another way to pay it.

• 7 or more days before check-in: free, subject to availability
• 3 to 6 days before check-in: ₹500 change fee
• Within 48 hours of check-in: not possible; the cancellation policy applies

Room changes are subject to availability, and any price difference is charged or refunded. Minor corrections to guest names are free.

6.1 Force majeure: For natural disasters, government-imposed lockdowns, medical emergencies or other extraordinary circumstances beyond your control, we may offer a full refund, a credit valid for 12 months, or free rescheduling. Each case is reviewed individually and supporting documents may be needed.

6.2 Our mistakes: If we make an error in your booking, we will contact you straight away and offer a full refund or alternative accommodation at no extra cost.

6.3 If we can’t provide your stay: If we are unable to provide the booked accommodation due to unforeseen circumstances, you will receive a full refund plus compensation equal to one night’s stay.

Leaving earlier than your booked checkout date does not qualify for a refund of unused nights. If your plans change, please ask us to adjust your dates in advance.

Bookings of 3 or more rooms are group bookings and may have different cancellation terms. Stays of 7 or more nights may qualify for more flexible terms. Please ask when you enquire.

If you have a concern about a cancellation or refund, please contact us first. We aim to respond to every dispute within 48 hours and to resolve it fairly.

We may update this policy at any time. Bookings are governed by the policy in effect when they were confirmed.